In order to create a truly passive income, you need to outsource your redundant daily tasks.
Today’s post is dedicated to revealing, how, when and why you should outsource.
We’ll cover all the questions you might have about hiring, training and managing your remote virtual assistants.
Outsourcing tedious, redundant tasks give you time to focus on the more important items on your to do list, like ads management and long-term growth strategy.
Enjoy the video as Rito explains how you can experience a 4 hour work-month:
You’ve likely heard Rito and myself mention “passive income” several times over the past several months.
The reason for this is because our drop shipping businesses are actual generating income passively, with very little hands on effort.
We both literally spending less than 10 hours per month managing our drop shipping businesses at this point.
The only instances where we actually spend extensive time on these businesses is when there is product research involved.
Aside from Facebook ads management, just about everything else is outsourced.
You never want to outsource your core competency (ads) because this is what drives your revenue and keeps your business afloat.
But everything else, for instance:
- Customer Support
- Order Fulfillment
- Responding To Comments & Messages
Don’t Hire Virtual Assistants In The Beginning
You don’t want to hire a VA or VA’s immediately upon creating your new business – drop shipping or otherwise.
It’s very important that you personally get a feel for day to day operations and tasks prior to outsourcing them.
This allows you to not only effectively manage your teams productivity, but also direct the overall progression of your business.
So get your hands dirty in the beginning…
Fulfill the orders, handle the customer support requests, respond to all comments and messages in a timely manner.
Doing these things will create a greater appreciation and understanding for your business and your team as you expand.
Why Hire Virtual Assistants?
We hire VAs because time is money.
For instance, we have several different businesses to run.
If we spend time responding to comments, handling minor customer service requests, or fulfilling all of the orders, there would be no time left to manage and grow our other businesses.
Hiring Virtual Assistants to handle the repetitive tasks that don’t really require our presence is a great way to maximize your time and money.
When To Hire Virtual Assistants?
You’ll want to hire your VAs once you’re processing 10-20 orders per day.
When Rito first created his CommonPanda drop shipping business, he was literally doing everything himself.
All product research, customer support, order fulfillment, and every other task you can think of, was being handled by Rito.
He did this because he wanted a firm grasp on how things worked and what needed to be done.
In fact, even after his VAs were hired, he’d still login every few days to see how things were running and where improvements could be made.
It obviously worked… as CommonPanda is now one of the most successful Shopify drop shipping stores in the world.
Which Positions Should You Hire VAs For?
We recommend you start with 1 VA and progress to 2 VAs.
The first virtual assistant you’ll want to hire needs to handle:
- Order Fulfillment
- Customer Support Requests
- Responding To Comments, Messages & Emails
Find a VA (on UpWork) who has a solid understanding of the drop shipping business model.
As your store continues to grow, and the volume of orders, support requests and social interaction increases, you’ll want to hire that second VA.
This second VA can and should be dedicated to handling all of your social comments and messages.
Eventually you can ask this second VA to start conducting product research and add products to your store.
This way you can edit the description of the newly added products, launch your ads and again, save time.
You don’t need to hire full time VAs.
Our VAs work 1-3 hours per day and usually divide that time up throughout the day in order to cover requests from multiple time zones.
How Do You Hire Virtual Assistants?
Once you’re registered (it’s free), login to UpWork.com
Post a job with a description similar to the following:
“I am looking for a customer support rep to handle replies to chat and emails for an e-commerce website.
We get clients primarily from the United States, so EXCELLENT WRITTEN ENGLISH COMMUNICATION skills are a must.
I’m looking for someone who has provided customer service to online ecomm companies in the past (especially the ones that sell physical products).
We will be providing the first few days of training to help you understand what we’re selling, what sort of questions our customers ask, and how to best answer inquiries
This is eventually going to be a full-time job. But the first month we’ll keep the work limited to 2 hours per day. Based on your performance, I will upgrade that number of hours, should you be willing, and if the workload demands it.
When you apply, please mention your personal opinion of commonpanda.com (one of the websites for which I’ll utilize your services).
I’m looking to pay $4 per hour.
There is opportunity for bonuses and incentives based on your performance and time with our company. Only apply if you’re willing to work with us for at least the next year.”
This particular job description should attract the correct type of VA for your drop shipping business.
It will keep costs low, yet deliver effective results.
Additionally, when you’re actually using the UpWork custom freelancer search feature, you’ll want to set the following filters:
- Earned at least $1,000
- Job Success Rate of 90% & Up
- Hourly Rate of $10 & Below
- Personal Or Virtual Assistant As The Category
- Fluent for the English Level
- More Than 100 Hours Billed
- Active Within The Last 1 Month
- Independent Freelancers
This is the just of it.
With that particular job posting and these search parameters, you should be able to find an affordable, high quality Virtual Assistant to begin outsourcing time consuming tasks.
That’ll do it for Episode 25 – Great work!
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